Return Policy
Returns: defective items only
We only accept returns for items that are defective. There are no returns for change of mind, wrong choice or any other reason. No exceptions.
30-day return period
Report a defect within 30 days of delivery through our contact page. Include your order number and photos or a short video showing the problem. We will tell you how to send the item back for inspection.
No refunds, no exchanges
We do not offer refunds or exchanges. If we confirm an item is defective, we will repair it at our cost and return it to you. If a repair is not possible, we will resolve it as required under Singapore law.
What is not a defect
- Wear, marks or scratches on pre-owned items that are described or shown in the listing
- Setup preferences such as string action, string gauge or tone
- Damage after delivery, misuse, modifications or improper storage, including humidity damage
- Normal wear on strings and other consumables
Pre-owned items
Pre-owned items are sold as described in their listing. Please read the condition notes and check the photos before you buy, or book a play-test.
Your legal rights
This policy does not affect your rights under Singapore's Consumer Protection (Fair Trading) Act, including the Lemon Law.